IT Crisis and Incident Management - How to be more resilient and trustworthy

What Incident Communication Can Fix - And What It Genuinely Can't

What Incident Communication Can Fix - And What It Genuinely Can't

What Incident Communication Can Fix - And What It Genuinely Can't

Neb

Published on: 21/05/2026

Structured incident communication solves specific problems - and can't solve others. Here's the honest breakdown of what changes and what doesn't, so you can make the right investment decision

Incident Management

When to Hire an Incident Communication Consultant - And When Not To

When to Hire an Incident Communication Consultant - And When Not To

When to Hire an Incident Communication Consultant - And When Not To

Neb

Published on: 19/05/2026

Not every company needs an incident communication consultant. Here's an honest breakdown of when the investment makes sense - and when you should solve it differently first.

Incident Management

Incident Communication Plan: Why Silence During an Outage Costs More Than the Downtime

Incident Communication Plan: Why Silence During an Outage Costs More Than the Downtime

Incident Communication Plan: Why Silence During an Outage Costs More Than the Downtime

Neb

Published on: 06/05/2026

During a major IT incident, two conversations happen simultaneously. Most companies only manage one.

Incident Management

Your Tools Are Working. Your Incident Is Still a Disaster. Here's Why

Your Tools Are Working. Your Incident Is Still a Disaster. Here's Why

Your Tools Are Working. Your Incident Is Still a Disaster. Here's Why

Neb

Published on: 13/04/2026

Incident Communication failures.

Incident Management